Claims
Claims Procedure
We are sorry to hear that you have had an accident and we hope you are okay.
As we are brokers and deal with more than one insurance company, we have different claim forms for different insurance companies. Please see below for selecting the correct claim form for your bike.
Once you have completed the claim form, please email the form back to claims@kiwibike.co.nz
To help support your claim please include the following information (this is noted on the cover letter of the claim form):
- The current location of your bike.
- A copy of your drivers licence (front and back).
- Police Acknowledgment Document - This is only needed if the police were at the scene. If you have not received this but have the acknowledgment number, please put this in the applicable section.
To speed up the process, please contact your preferred repairer and speak to them about collecting the bike and initiating an assessment and quote.
Once the insurer has appointed an assessor they will be in contact with you and the preferred repairer.
Star Claim Forms
- Star Motorcycle Claim Form (your policy will start with a K or Q)
- Star Theft Questionnaire Form (your policy will start with a K or Q)
- Prestigo Vehicle Claim Form
Protecta Claim Forms
- Protecta Motorcycle and Motor Vehicle Claim Form (your policy will start with APMC & APMV)
- Protecta Fire and Theft Claim Form (your policy will start with APMC)
Swann Claim Form
- Swann Motorcycle Claim Form (your policy will start with 48- or S)
- Swann Fire and Theft Claim Form (your policy will start with 48- or S)
