Frequently Asked Questions
Click on any question to read the answer...
Some of the insurers we deal with can cover your bike for rider training and trackdays. Please let us know if you want this cover. Approval is required from the insurer before cover can be set up, this can be done via our website. We require at least 2 days working notice prior to the event to ensure we can get approval sorted.
If you have sold your bike, or no longer wish to be insured then head to the update TAB located on the top menu bar and we will process this.
The policy cancellation will be processed in accordance with your insurers terms and conditions located in their Policy Wording.
Refunds are paid directly to your account so please include your account details.
Is there a monthly option, and how does this work?
Is there a monthly option, and how does this work?
Yes we do have a monthly option. This does attract an extra cost due to fees and interest. The premium is financed via our our sister company, KIWI PREMIUM FUNDING LTD.
What do I do when a claim is to be made?
What do I do when a claim is to be made?
Get in contact with us as soon as you can. We will send out a claim form or you can download the claim form direct from here.
Once completed please send it to us for processing.
The completed form can be emailed to admin@kiwibike.co.nz or faxed to 06 759 4112
We believe that the claims side of our business is the most important part and it is our mission to get you back on your bike as soon as possible.
You can find more information about our claim system by clicking on the claim link on our home page.
As brokers we have access to several policy options and will be able to provide the best advice to suit your needs. We have also built up great relationships with our insurers, and this means we are able to provide great service to our customers.
The premiums we quote are often lower than what you can get by going direct! This is because we arrange extra discounts which we pass on to our clients.
