Looking for our Holiday Hours?

Please refer to our contact page for our hours over the Christmas and new year break.

Please note that we have new payment options and information.

Monthly Payments

We now have an Online Direct Debit option.  If you would like to start paying for your new policy or renewal monthly, please click on the "Forms and Documents" tab.  This will step you through the process.

Annual Payments

  1. We have changed our bank account number.  The email you will have received for the new policy or renewal will have this account number on it.
  2. Alternatively, you can type "Kiwibike Insurance" into the payee search box in your internet banking software.  This will point the funds to the right location.

If you have any questions please feel free to contact us on
0800 629 253 to discuss.

Frequently Asked Questions

Click on any question to read the answer...

Some of the insurers we deal with can cover your bike for rider training and trackdays. Please let us know if you want this cover. Approval is required from the insurer before cover can be set up, this can be done via our website.  We require at least 2 days working notice prior to the event to ensure we can get approval sorted.

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If you have sold your bike, or no longer wish to be insured then head to the update TAB located on the top menu bar and we will process this.

The policy cancellation will be processed in accordance with your insurers terms and conditions located in their Policy Wording.

Refunds are paid directly to your account so please includes your account details.

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Yes we do have a monthly option.  This does attract an extra cost due to fees and interest.  The premium is financed via our our sister company, KIWI PREMIUM FUNDING LTD.

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Get in contact with us as soon as you can. We will send out a claim form or you can download the claim form direct from here.

Once completed please send it to us for processing.

The completed form can be emailed to or faxed to 06 759 4112

We believe that the claims side of our business is the most important part and it is our mission to get you back on your bike as soon as possible.

You can find more information about our claim system by clicking on the claim link on our home page.

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As brokers we have access to several policy options and will be able to provide the best advice to suit your needs. We have also built up great relationships with our insurers, and this means we are able to provide great service to our customers.

The premiums we quote are often lower than what you can get by going direct! This is because we arrange extra discounts which we pass on to our clients.


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