Looking for our Holiday Hours?

Please refer to our contact page for our hours over the Christmas and new year break.

Please note that we have new payment options and information.

Monthly Payments

We now have an Online Direct Debit option.  If you would like to start paying for your new policy or renewal monthly, please click on the "Forms and Documents" tab.  This will step you through the process.

Annual Payments

  1. We have changed our bank account number.  The email you will have received for the new policy or renewal will have this account number on it.
  2. Alternatively, you can type "Kiwibike Insurance" into the payee search box in your internet banking software.  This will point the funds to the right location.

If you have any questions please feel free to contact us on
0800 629 253 to discuss.


Claims Proceedure

We are sorry to hear that you have had an accident and we hope you are okay.

As we are brokers and deal with more than one insurance company, we have different claim forms for different insurance companies.  Please see below for selecting the correct claim form for your bike.

Once you have completed the claim form, please email the form back to 

To help support your claim please include the following information:

- The current location of your bike.
- A copy of your drivers licence (front and back).
- Police Acknowledgment Document - This is only needed if the police were at the scene.  If you have not received this but have the acknowledgment number, please put this in the applicable section.

To speed up the process, please contact your preferred repairer and speak to them about collecting the bike and initiating an assessment and quote.

Once the insurer has appointed an assessor they will be in contact with you and the preferred repairer.

Star Claim Forms


Protecta Claim Forms


Swann Claim Form


NAC Claim Form